What the hell happened to my characters?

[Voodoo112]

I logged on today only to see that i lost 2 characters and my other 2 characters got turned back in time or smth...Please tell me that this will be fixed.If not then screw this server.Sorry but i am in shock right now,i dont know what to do.

 

[Ocean]

If not then screw this server.

You sir, very mature and bright.

 

[Brocily]

Please submit this on the ticket centre if you haven't already.