As of lately, we have had some random downtime...
The first time we went down for about half a day because they told us that one of our fiber lines had been cut, and needed to be replaced.
Yesterday we were given the same excuse, with nearly 14 hours of downtime...
When we are not down for hours upon hours, we randomly get connection drops. The host promises to fix these issues, but as of now have not done so..
As some of you know, we like to pre pay our bills months in advanced, but we try not to do so as much with this company as they have a strict no refund policy. We are currently paid through February.
We have notified the host of our disgust in this amount of up time, without any real offer for compensation. We already have a new host in line, and can have it online asap, but we have decided to give our current host a fair warning. When (not if) the server goes down for longer than an hour again, we are moving hosts.
We understand how frustrating the downtime is, and we are going to do what we can to fix things.
thanks
The first time we went down for about half a day because they told us that one of our fiber lines had been cut, and needed to be replaced.
Yesterday we were given the same excuse, with nearly 14 hours of downtime...
When we are not down for hours upon hours, we randomly get connection drops. The host promises to fix these issues, but as of now have not done so..
As some of you know, we like to pre pay our bills months in advanced, but we try not to do so as much with this company as they have a strict no refund policy. We are currently paid through February.
We have notified the host of our disgust in this amount of up time, without any real offer for compensation. We already have a new host in line, and can have it online asap, but we have decided to give our current host a fair warning. When (not if) the server goes down for longer than an hour again, we are moving hosts.
We understand how frustrating the downtime is, and we are going to do what we can to fix things.
thanks